Refund and Returns Policy

Welcome to RK Publication. This Return Policy governs the return and refund of products purchased from our website rkpublication.in. By placing an order through the Site, you agree to the terms of this Return Policy.

Returns and Refunds

a. Eligibility: We accept returns and offer refunds for products purchased directly from our Site within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

b. Non-Returnable Items: Certain items are non-returnable, including but not limited to digital products (e.g., ebooks), personalized items, and items purchased during clearance or sale events unless they are defective or damaged upon receipt.

Process for Returns

a. Initiating a Return: To initiate a return, please contact our customer service team at [email protected] within the specified return period. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

b. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Refunds

a. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 15 days. Please note that shipping costs are non-refundable.

b. Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check your bank account or contact your payment provider. If the issue persists, please contact us for assistance.

Damaged or Defective Items

a. Replacement: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or offer a refund based on your preference.

Exchanges

We currently do not offer exchanges. If you need a different item, size, or color, please initiate a return for a refund and place a new order for the desired item.

If you have any questions about our Return Policy, please contact us at:

Email: [email protected]
Phone: +91 902 2521 190 / 982 1251 190
Address: 480, Dhanukar Bld. Shop No.-3,4th Flr. Opp.Bank Of India Kalbadevi Chowk, Marine Lines, Mumbai-400002

This Return Policy applies solely to purchases made through our website and does not cover products purchased from third-party sellers or retailers. For returns of products purchased elsewhere, please refer to the return policy of the respective seller or retailer.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.